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Innovative Customer Support Software

Safeharbor is a leader in SaaS knowledge management solutions and services. We offer unified and cost-effective knowledge base and community solutions as well as contact center services. Our unified cloud system offers unique flexibility and control over every aspect of your knowledge base and forums. Empower your customers and agents with the best tools for finding answers.

SmartSupport™ Knowledge Management

SmartSupport™ is a SaaS knowledge management solution that delivers a range of easy to use, fully integrated capabilities connecting people with answers.


  • Quick and easy to implement
  • Seamless real-time editing
  • Agent templates & workflows
  • Flexible reporting & usage statistics
  • Forums and threading

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Knowledge Management
Services   

Safeharbor has been providing Knowledge Management Services to small and Fortune 500 customers for over a decade. Our expertise covers all your knowledge base management needs.

  • Content assessment
  • Content creation and testing
  • Analysis and reporting
  • Contact center alignment
  • Taxonomy and best practices

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Contact Center &
Business Process Outsourcing Services

We provide a range of Contact Center and BPO services. We compare our metrics against multiple performance benchmarks and continuously improve them. These services ensure:


  • Customer satisifaction gains
  • Increases in retention levels
  • Cost reductions
  • Quality improvement

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