Safeharbor is a leader in Knowledge Management SaaS applications and solutions, as well as contact center services that help organizations provide superior customer support, while reducing costs. 

SmartSupport™ is a Knowledge Management solution that delivers a range of easy-to-use, fully integrated capabilities that connect people with answers.  Easy to implement and cost effective, you can expect an ROI within six months or less with multiple languages, easy WYSIWYG real-time editing, and full access to our world class Knowledge Management team. 

Safeharbor is an expert at moving customer service to self-service through a managed services model.  Safeharbor partners with clients to create a culture of self-service through technology and best practices and has implemented hundreds of customer support solutions.

Safeharbor has been providing Knowledge Management assistance to companies of all sizes, from small to Fortune 500 companies, for over a decade.  Our team of experts are available to work with your teams to help with some or all of the following: 

• Content assessment
• Content creation and testing
• Analysis and reporting
• Knowledge base and contact center alignment
• Taxonomy
• Best practices

Safeharbor’s team of industry experts can also provide Contact Center and BPO services.  We analyze these services against multiple performance benchmarks and continuously seek to improve them at each level.  Our customers have witnessed significant, verifiable increases in customer satisfaction and retention levels using our services.