Summary

We are looking for someone experienced in troubleshooting technical issues, is able to work in a fast-paced environment, and genuinely enjoys being the first point of contact for technical needs of customer accounts. As a Customer Support Engineer for Safeharbor Knowledge Solutions you will have the opportunity to resolve various technical and sophisticated support problems. You will be responsible for providing pro-active solution support, fostering continual improvement of the customer experience, and ensuring timely delivery with the greatest possible quality while keeping customer data security. Duties include providing break/fix technical support by responding to and following up on technical issues reported by our clients, provide expert guidance and recommendations to ensure customers’ success, and helping maintain and improve internal and customer facing knowledgebase.

Skills/Qualifications

• Bachelor’s degree in computer science or technical field preferred
• Minimum one year experience in customer service via telephone and web
• Knowledge of windows 2000/XP, [MAC - advantage]
• Experience and proven knowledge of Internet applications, TCP/IP, routers, firewalls
• Familiarity with web site building [HTML, JavaScript - advantage]
• Experience in supporting web hosted services – an advantage.
• Exposure to software development, debugging, documentation, and troubleshooting
• Ability to manage challenging customer interactions
• Strong logic, reasoning, and math skills
• Proven ability to manage priorities
• Excellent written and spoken communication skills
• Customer orientation and communication skills
• Comfortable whether communicating by email, chat or by phone

Preferred Knowledge, Skills, and Background

• Experience with CRM, SFA or Customers Service applications a plus

 

Please send resume and letter to hr@safeharbor.com.