Knowledge Base News
Safeharbor specializes in developing knowledge base software applications and providing knowledge management solutions. We wouldn’t be the best in the industry if we didn’t know a bit about knowledgebase and customer service. To assist with knowledge base research, we share our advice and expertise in the articles below.
January 22, 2013
Virtually every department, from sales to customer service, relies on a management system to improve efficiency and facilitate work. Does your company need a knowledge base management system?
November 27, 2012
An FAQ is a document that contains support information for the most sought out questions. In this article we take a closer look at how FAQ’s were developed, how they work, and where they stand in the world of customer service and knowledge management.
October 23, 2012
Social enterprises need to recognize the value of the knowledge inside as well as outside its walls and use it to their advantage. Mining the internal knowledge base generates socially engaging content and expands the company’s social image beyond its marketing department.
September 22, 2012
A knowledgebase is not a luxurious customer support expenditure. It’s also more than an FAQ or Wiki application. In this article we look at some common misconceptions about knowledge base software applications and demonstrate why every company should strive to offer knowledge base support.
April 16, 2012
Job design denotes not only customer support resolution procedures and rules, but most importantly how the company views its customers. Understand what makes a successful job design and learn how to provide excellent customer service.