Safeharbor’s executive management team brings together a wide range of experience in a variety of customer service environments. Together, they provide the leadership that enables Safeharbor to exceed the expectations of customers, partners and shareholders.

Wade Pfeiffer

President & CEO

As the President and CEO of Safeharbor Knowledge Solutions, Wade is responsible for overseeing the company’s overall strategic direction, planning and execution.  Wade is a seasoned executive who combines over 20 years of technology, sales management, and operational experience with a passion for building great businesses, bringing innovative products to market and building high-performance teams. Wade has raised over $46 million in equity and debt for early stage, venture backed companies.  

Previously, as SVP of nGenera Corp (now Moxie Software), Wade ran the Customer Engagement Division. There he was responsible for global operations and defining and executing the strategic vision for a business with more than 600 enterprise customers. Prior to nGenera, Wade served as COO and CFO at Talisma Corporation.  His responsibilities in this role included managing global business operations. Wade has also served in several other executive-level positions including President of X10 USA, Inc., a consumer electronics retailer; COO and CFO at X10 Wireless Technology, an online marketing/consumer electronics business with an installed base of more than 3 million customers; and President of Orca Monitoring, Inc., a home security monitoring business. Wade’s earlier experience includes 13 years with Ernst & Young LLP where he served as a Senior Manager and has experience in multiple divisions, including audit, corporate finance, tax, entrepreneurial services and valuation. 

Paul Farnsworth

CTO

Paul oversees the company’s technology platform strategy and development to ensure that Safeharbor continues to provide its customers with innovative and robust solutions.  Paul has more than 20 years of experience as an international IT executive, successfully driving and delivering enterprise technology initiatives.

He has served in various roles including Senior Vice President of Information Technology at Level 3, Vice President of Information Technology at Qwest Communications and Global Head of Investment Banking Information Technology for Dresdner Kleinwort Wasserstein.

Heather Brix

VP of Knowledge Management Services 

As the Vice President of Knowledge Management Services for Safeharbor Knowledge Solutions, Heather is responsible for all aspects of optimizing and enhancing our knowledge management deployments using strategic business and best practice insight.  Her role is accomplished through day-to-day management of data, documents, and resources to systematically improve ROI and optimize an end user or internal customer support experience on a Web-based support site. She has 10+ years experience in call center technologies and operations, as well as an in-depth understanding of the principles of knowledge management and solution centered support.

Comet Brower

VP of Call Center Operations

As the Vice President of Call Center Operations for Safeharbor Knowledge Solutions, Comet is responsible for all aspects of our Call Center business which includes training, developing and managing agents, servicing our customer’s end users and continuous self service improvement.   Comet joined SafeHarbor in 1998 and built Safeharbor’s first call center in Satsop, WA with more than 200 agents.  He moved the call center operations offshore in 2007.  

Prior to Safeharbor Comet worked at Keane Inc. in Seattle an outsourced call center where he was a team manager and supported (Adobe and Microsoft Enterprise, Professional and Consumer software).