BikeReg.com Selects Safeharbor Knowledge Solutions to Improve Online Customer Support and Rapid Issue Resolution
Seattle, WA — December 6, 2011 — Safeharbor Knowledge Solutions, a fast-growing customer service software provider, integrated its cutting edge knowledge base application SmartSupport™ with BikeReg.com, the fourth largest online registration service for cycling events in the United States. The new application will allow BikeReg.com to better assist their customers by providing an efficient and intuitive knowledge base solution.
BikeReg.com, a well-regarded name in the biking community, links promoters and racers together on the web, and offers racers and participants an easy registration and payment method. The site, with a high volume of visitors, facilitates a great deal of transactions and therefore needs a wellorganized and managed knowledgebase to ensure seamless transactions and customer support. To better serve customers, BikeReg.com has recently implemented Safeharbor’s new application and is already reporting improvements in customer relations management.
“We were looking for a cost effective and feature rich support desk, but we didn’t want to spend too much time rebuilding the foundation of our website. That is when Safeharbor’s SmartSupport™ knowledge base solution came to the rescue – it was exactly what we were looking for” — Steve Roszko, founder of BikeReg.com
SmartSupport™ offers a fresh take on knowledge management which, while offering a wide range of features and services, is extremely intuitive and easy to use giving BikeReg.com all the necessary tools to manage their knowledge base has helped the company better understand the needs of their customer.
“SmartSupport’s cloud-based technology gives BikeReg.com the ability to customize and adapt the platform and has helped us maximize the benefit to our customers all of which has been achieved with no impairment to the quality of service” added Roszko. As a cloud-based application, SmartSupport™ is readily scalable, lightweight and is highly customizable to fit the particular needs of a business.
“We understand that setting up and managing a knowledge base platform can be problematic for a business, both from a technical and economic perspective. We create an environment where customers have easy, intuitive access to forums, articles, and other knowledge base features, allowing businesses to focus on building relationships with their customers” — Wade Pfeiffer, CEO of SafeHarbor Knowledge Solutions