CRM's SafeHarbor Wins Business 'Oscar,' Stevie Award
From TMCnet
June 13, 2007

By David Sims TMCnet Contributing Editor

SafeHarbor Technology Corporation won a Stevie Award for Best Overall Company and was recognized during the 2007 American Business Awards recently. This award brings the total to 16, of industry honors and recognition that the CRM vendor has received.

Hailed as "the business world's own Oscars" (New York Post, April 27, 2005), The American Business Awards are described by SafeHarbor officials as "the only national, all-encompassing awards program honoring great performances in business."

Nicknamed the Stevies for the Greek word "crowned," the awards were presented during ceremonies at the Marriott Marquis Hotel in New York City. The ceremonies were hosted by Larry Wilmore of The Daily Show with Jon Stewart, videocast live on the Internet, and broadcast nationwide on radio.

SafeHarbor officials describe their business as "moving customer service to the Web," saying the company's SmartSupport product is designed to "help clients develop a culture of customer self-service through technology and business practices."

A couple years ago SafeHarbor jumped into offering online banking support services aimed at small to medium size banks and credit unions, helping them "more effectively manage, support and report on each customer touch-point during Web self-service and call center interactions," company officials said at the time.

The new services were designed to give organizations an opportunity the create more profitable customer relationships, gain real intelligence on how customers are using banking products and "drive cross-channel efficiencies to keep customer support costs down while increasing customer satisfaction."

Copyright © 2007 Technology Marketing Corporation (TMC).

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