SafeHarbor Enhances SmartSupport™ Solutions with Advanced Translation and Localization Capabilities

Connects companies to their customers across physical and cultural borders

From CRM Today

June 9, 2005

SafeHarbor Technology Corporation, a provider of customer interaction and business intelligence services, announced the addition of advanced translation and localization services to its portfolio of customer support offerings. The company introduced this service to meet the demand brought about by its clients' increasingly global markets.

With the new service, SafeHarbor now provides turnkey translation and localization services for Web self-service portals as well as the associated content. This allows companies to provide worldwide customer support in multiple languages and reflect cultural differences in employee documents for overseas subsidiaries, for example. With these services, organizations can deliver a consistent customer experience across their entire global customer base.

The Language of Global Service: Starting From the Inside Out by Gartner underscores the importance of globalizing customer service: "Global enterprises must look beyond service silos that serve multilingual customers and plan to integrate multilingual service capabilities into the service organization and service processes."

"SafeHarbor's new translation and localization capabilities are an exciting addition to our customer support offerings because it allows SafeHarbor to build upon its proven process and technology expertise to deliver customer support solutions that seamlessly span cultural borders," said Paul Farnsworth, Vice President of Technology at SafeHarbor. "Translation and localization become extensions of a company's existing customer support solutions, as needed. This helps them to improve their global business, while eliminating the headache of finding new tools, software or vendors."

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