Seventh Annual CRM Excellence Awards

From Customer Interactions Solutions Magazine
By: The Editors of Customer Interactions Solutions Magazine

July, 2006

For the seventh consecutive year, the editors of Customer Inter@ction Solutions dared readers to prove that their companies have what it takes to win the coveted CRM Excellence Award. Winners were chosen on hard data: quantifiable results that convinced us, without a doubt, their clients were infinitely better off with these companies' products and services than without.

SafeHarbor's client, a Western state's official Web site, serves as the public portal for thousands of state and local government information and services. Its vastly diverse audience comprises of citizens, businesses, government workers, visitors, students, as well as the general public. With the call to migrate government services to the Web, providing online customer support 24x7x365 was paramount to the success the state's Web initiatives to drive users to online services and ensure an exceptional user experience. The client selected SafeHarbor based on their extensive customer support expertise, best-of-breed technology and their ability to deliver a full-service online support offering including assisted support agents to handle escalation channels such as phone, e-mail and chat. Through the continuous improvement of the support site over the past several years, user interaction, participation and collaboration continues to grow at impressive rates, while positive user feedback abounds.

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