John Ragsdale Commentary
Geoffrey Moore's concept of "core versus context" is the perfect example of why SafeHarbor is finding adoption by SSPA members: creating and maintaining knowledge is not a core competency of most companies. It is, however, the core competency of SafeHarbor, and this service provider offers a unique solution: they will create and maintain your knowledgebase content for you. SafeHarbor's SmartSupport Web self-service and multi-channel assisted service solutions are used by some of the largest communications, travel, high tech and financial services firms in North America. The winning combination of Ôbest of breed' technology and KCS-savvy professional services is worth considering if capturing, maintaining and successfully leveraging knowledge proves a challenge for your support organization.
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