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SafeHarbor Technology Corporation, founded and headquartered in Satsop, Washington, designs and rapidly deploys online support environments that transform and optimize customer support interactions. Since 1998, SafeHarbor has implemented more than 100 customer support solutions.
Built on best-of-breed technology and implemented with a consultative approach, SafeHarbor's SmartSupport Solutions integrate knowledge management with Web self-service and multi-channel support services, enabling companies to increase self-service rates and reduce interaction costs while continuously improving the customer experience.
SafeHarbor has provided customer service and support solutions to businesses of all sizes and industries, including American Airlines, Cingular, Cox Communications, IBM, State of Washington, SunTrust Banks, T-Mobile, Vizrea and Washington Mutual.
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SafeHarbor's service model takes into account the need for the self-service environment to be updated and improved on a daily basis.
For more information about how SafeHarbor can help your company increase productivity, customer retention, satisfaction and loyalty—while reducing support costs—please contact us at: