Knowledge Base Software

SmartSupport is a powerful knowledge base platform. Avoid answering repeating support tickets and calls. Save time and money with a self-help knowledge base site.

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Fully Customizable

Quickly customize your knowledge base site to match the look and feel of your brand. Pick a pre-made template or easily create your own.


Feature Rich

Powerful Search, Intuitive Article Editor, Troubleshooting Guides, Custom Portals, and many other features make knowledge management easy.


Community Forums

SmartSupport offers a fully-functional forum environment. Effectively manage your knowledge base and community forums from one place.

Safeharbor Is Trusted By

SmartSupport is an intuitive and feature rich solution that is enabling us to deliver an exceptional level of customer service.
Renee Gable Vice President, SunTrust
Since we began using SmartSupport, we've found it to be an incredible aid to our clients and company.
Steve Roszko CEO, BikeReg