Web Self-Service Leader to Continue Online Web Self-Support Services for Site with Over One Million Self-Help Sessions per Month

Seattle, WA — January 31, 2008 — SafeHarbor Technology Corporation, expert at moving customer service to the web, today announced the renewal of its contract with a leading wireless service provider. The renewal of the contract marks the fourth year of the relationship. During this time SafeHarbor has ensured that customers visiting the wireless carrier’s website have immediate access to information, supported by easy-to-find links, specifically personalized for their needs.

Web self-service is a vital element to maintain user satisfaction with the ever-increasing expectation and desire of customers to access the information they need in real-time. SafeHarbor partners with its clients to create a culture of self-service through technology and business practices. With wireless products and services constantly evolving and subject to updates, it is vital to ensure that information is current and relevant on this client’s website.

SafeHarbor’s client serves a high volume of customers, and provides them with the broadest range of wireless services and cell phones. In 2007, SafeHarbor worked with them to update their website adding a high volume of data for dozens of new phones. The project was made more complex with the challenge of configuring the information to ensure that customers only receive information related to their specific phone. At that time, SafeHarbor also configured support for an additional major new product offering for the client.

With a volume of well over one million self-help sessions per month, SafeHarbor is helping to keep the customers of its client satisfied while annually saving millions of dollars by enabling customers to find their own answers on the web versus calling customer care. SafeHarbor’s fast, flexible and focused solution improves self service information so customers can find answers to questions via the web instead of placing a customer service call. This results in lower support costs, higher user satisfaction levels and solves the challenges faced by companies with complex product lines and diverse user groups. SafeHarbor’s capabilities to provide knowledgebase management and hosting services provide clients with a holistic solution for web self-service.

“SafeHarbor is extremely pleased to continue our relationship for a fourth year to supply the services that will help keep our client and their customers satisfied,” said Dianne West, vice president of sales, SafeHarbor Technology Corporation. “We are committed to utilizing SafeHarbor’s combination of software and services to help our client provide the best web self-service experience possible for their customers.”

About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation is expert at moving customer service to the Web. SafeHarbor partners with clients to create a culture of self service through technology and business practices.

SafeHarbor’s fast, flexible and focused solution improves self service information so customers can find answers to questions via the web instead of placing a customer service call. This results in lower support costs, higher user satisfaction levels and solves the challenges faced by companies with complex product lines and diverse user groups.

Since 1998, SafeHarbor has provided support solutions to businesses of all sizes and industries, including American Airlines, IBM, T-Mobile, Washington Mutual, the State of Washington and SunTrust Banks.

For more information, please visit www.safeharbor.com.

SafeHarbor Technology Corporation Press Contact:
Harry A. Thomas
360-482-1529
harry.thomas@safeharbor.com