Web Self-Service Leader to Assist Client with Online Information Management

Seattle, WA — February 29, 2008 — SafeHarbor Technology Corporation, expert at moving customer service to the web, today announced a leading online travel and tourism service provider as a new client win. The client selected SafeHarbor for its expertise and depth of resources to provide knowledge base consolidation services and migration of its current web self-service platform.

SafeHarbor will work with its new client to move information seamlessly from multiple knowledge bases into one new platform to serve both the client’s internal agents and external customers. SafeHarbor brings years of experience, utilizing a comprehensive process to collect content from a variety of sources and then prepare it for any technology platform a client might use.

With an average of over 40 million visits per month to the client’s popular website, it is absolutely vital that their site visitors find the information they need in real-time. SafeHarbor understands these types of complex support issues involving diverse user groups and applies its expertise by building the appropriate knowledgebase on a case-by-case basis for clients.

SafeHarbor’s combination of software and services helps clients provide the best web self-service experience possible for their customers. With knowledgebase management and hosting services, clients receive a holistic solution for web self-service. SafeHarbor also works with clients to utilize the existing elements in their CRM systems and create strategies to ensure that the components function more effectively.

“SafeHarbor is extremely pleased to have been selected based on our in-depth expertise to collect, manage and migrate content from any source and place it into our client’s own database system to enable their customers to find the information they need,” said Dianne West, Vice President of Sales, SafeHarbor Technology Corporation. “It is vital that site visits for our client’s customers are enjoyable and the information they need is easy to find. SafeHarbor is committed to delivering on this customer promise.”

About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation is expert at moving customer service to the Web. SafeHarbor partners with clients to create a culture of self service through technology and business practices.

SafeHarbor’s fast, flexible and focused solution improves self service information so customers can find answers to questions via the web instead of placing a customer service call. This results in lower support costs, higher user satisfaction levels and solves the challenges faced by companies with complex product lines and diverse user groups.

Since 1998, SafeHarbor has provided support solutions to businesses of all sizes and industries, including American Airlines, IBM, T-Mobile, Washington Mutual, the State of Washington and SunTrust Banks.

For more information, please visit www.safeharbor.com.

SafeHarbor Technology Corporation Press Contact:
Harry A. Thomas
360-482-1529
harry.thomas@safeharbor.com