Web Self-Service Leader Consolidates and Centralizes Client Web Support Procedures Making Information More Accessible for Customers

Seattle, WA — March 13, 2008 — SafeHarbor Technology Corporation, expert at moving customer service to the Web, announced completion of a comprehensive support strategy for a key client that includes content migration and consolidation of existing information to create enhanced access for the client’s customers.

SafeHarbor’s implementation of the process simplified and streamlined the client’s multiple repositories of customer support content, making support site improvements and maintenance of content integrity easier and more effective. When enterprises do not have a defined support strategy, silos of information can develop and be further complicated when multiple departments manage support sites.

SafeHarbor worked with the client to create a centrally managed consolidated support environment. As a result, information was more readily accessible, helping site visitors find the answers they need and reducing calls to customer care. SafeHarbor also expanded the client’s existing support site to include a high profile product’s support content, and as part of the consolidated strategy, created a specific personalized support landing page providing customers with immediate access to needed information.

Web self-service is a vital element in maintaining user satisfaction with the ever-increasing expectation and desire of customers to access the information they need in real-time. SafeHarbor works with clients using a combination of software and services to create web environments that provide immediate access to information for clients and customers supported by easy-to-find links that can be specifically personalized for customer needs. Knowledgebase management and hosting services are also vital components of SafeHarbor’s offerings.

Working with clients that often have a volume of well over one million self-help sessions per month, SafeHarbor ensures that the customers of its clients experience improved satisfaction levels. At the same time, SafeHarbor’s clients often save millions of dollars annually by enabling customers to find their own answers on the Web versus calling customer care. SafeHarbor’s fast, flexible and focused solution improves self-service information so customers can find answers to questions via the Web instead of placing a customer service call. This results in lower support costs, higher user satisfaction levels and solves the challenges faced by companies with complex product lines and diverse user groups.

“SafeHarbor has a long track record of success in taking complex information and resources and streamlining the knowledge to make it more accessible to the customers of our clients,” said Dianne West, vice president of sales, SafeHarbor Technology Corporation. “Our job is to make our clients more successful. When our client’s customers are more satisfied, we’ve achieved our goal.”

About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation is expert at moving customer service to the Web. SafeHarbor partners with clients to create a culture of self service through technology and business practices.

SafeHarbor’s fast, flexible and focused solution improves self service information so customers can find answers to questions via the web instead of placing a customer service call. This results in lower support costs, higher user satisfaction levels and solves the challenges faced by companies with complex product lines and diverse user groups.

Since 1998, SafeHarbor has provided support solutions to businesses of all sizes and industries, including American Airlines, IBM, T-Mobile, Washington Mutual, the State of Washington and SunTrust Banks.

For more information, please visit www.safeharbor.com.

SafeHarbor Technology Corporation Press Contact:
Harry A. Thomas
360-482-1529
harry.thomas@safeharbor.com