SafeHarbor Names John Albert Executive Vice President of Worldwide Sales
Extensive U.K. experience a plus as customer-service outsourcer SafeHarbor signs its first European customers

Satsop, Wash. (January 23, 2001) — SafeHarbor Technology Corporation, a world leader in Web-based customer support, today announced the appointment of John Albert as executive vice president of worldwide sales. In his new position, Albert will be responsible for guiding the global sales strategy during SafeHarbor's expansion into Europe and other international markets.

The appointment brings strategic direction to SafeHarbor's sales efforts as it continues to attract companies such as Seattle, Wash.-based Loudeye Technologies Inc.; Newton, Mass.-based TimeTo, a venture of Scudder Kemper Investments' i-Scudder group; and the state of Washington with its innovative, Web-based customer support.

"John has solid experience in the U.K., which is a market we are targeting," said Bo Wandell, president and co-founder of SafeHarbor. "We are very happy to have him on board during this critical stage in our growth."

Albert was most recently vice president of sales at Seattle-based CapitalStream Inc., a provider of e-commerce solutions for the commercial finance market. Prior to CapitalStream, Albert played a major role in developing domestic and international markets for Redmond, Wash.-based CRM provider Mosaix Inc. (now Avaya Communication), where he held the positions of regional vice president, managing director/United Kingdom and director of enterprise customer management. Albert is a graduate of Washington State University.

About SafeHarbor Technology Corporation
SafeHarbor is the pioneer in delivering Web-based self-service customer support services to companies with e-business initiatives, with special expertise in financial services, technology, online exchanges and government. Because the Internet has changed the way people seek information, companies can use Web self-help to drive efficiencies in their business operations by outsourcing to SafeHarbor. Our graphical, Web-based Knowledge Bases-backed by one-to-one support via Web case, e-mail, chat and the phone-increase customer satisfaction while reducing cost and time to market.

SafeHarbor's solutions are developed by expert Knowledge Engineers and backed by a state-of-the-art technical infrastructure, enabling progressive companies to scale instantly and fuel company growth. SafeHarbor's corporate headquarters are at the Satsop Development Park 20 miles southwest of Olympia, Wash., in Grays Harbor County; the company also has offices in Seattle, San Francisco, New York, Chicago and London. For more information, please visit online at www.safeharbor.com.

 

back to top