GeoTrust adopts SafeHarbor's Web-based customer support
SafeHarbor delivers top-quality customer service to high-tech sector

SATSOP, Wash. (February 27, 2001) — SafeHarbor Technology Corporation (www.safeharbor.com), which provides Web-based customer support for companies worldwide, was recently selected by GeoTrust Inc. to provide customer service for the Portland, Ore.-based leader in the field of online trust.

GeoTrust (www.geotrust.com) creates corporate identities to reduce the risk of business-to-business transactions in e-marketplaces. GeoTrust also allows e-marketplaces to authenticate the identities of buyers and sellers around the globe.

GeoTrust joins a growing list of technology companies that use SafeHarbor's support solutions to provide top-notch customer service and reduce costs.

"We are committed to providing our customers with the highest quality, instantaneous, knowledge-based support," said Jothy Rosenberg, GeoTrust's president and chief operating officer. "The cost would be astronomical for us to create our own support center. SafeHarbor controls our costs and delivers support in a way our customers need. We also appreciate the graphical representation on the Web because it's simple, intuitive and can be applied internationally."

SafeHarbor created a customized support site for GeoTrust. It provides online answers to customers' questions about GeoTrust's services, which include True Credentials™, a complete summary of a company's business practices, credit worthiness and past performance. The SafeHarbor support site is integrated into GeoTrust's Web site.

"GeoTrust's business is based on trust, and the accuracy that SafeHarbor brings to its support solutions is especially important for a company in the field of online trust," said Bo Wandell, SafeHarbor's president. "Our state-of-the-art technology and skilled Knowledge Engineers created the seamless, transparent support solution GeoTrust required."

GeoTrust has international partners and clients, so SafeHarbor's 24/7 graphical customer support and multi-language capabilities proved important to GeoTrust, Wandell added.

SafeHarbor develops, hosts and continuously updates each client's Web self-help Knowledge Base, and SafeHarbor staff provide one-to-one support through e-mail, chat and the telephone. Customers can also submit a question right from the company's Web site through a unique service called a "Web case." The Web case system can identify what kind of computer and browser the customer is working from to provide faster, more efficient help from SafeHarbor Knowledge Technicians.

GeoTrust is the latest business in the technology sector to leverage SafeHarbor's expertise in providing customer and technical support. Other SafeHarbor customers include Loudeye Technologies Inc., a Seattle-based company that converts music CDs and videos into files that can be distributed over the Internet, and Mountain View, Calif.-based Triscend Corporation, the leading provider of Configurable System-on-Chip devices for the communications market.

SafeHarbor recently received $25 million in third-round funding. The company has also expanded its Web-based customer service to companies in Europe with an office in London.

About SafeHarbor Technology Corporation
SafeHarbor is the pioneer in delivering Web self-help customer support to companies with e-business initiatives, with special expertise in financial services, technology and government. Because the Web has changed the way people seek information, Web-based support can drive efficiencies in business operations.

SafeHarbor's graphical, Web-based Knowledge Bases-backed by one-to-one support via Web case, e-mail, chat and the phone-increase customer satisfaction while reducing cost and time to market. SafeHarbor's solutions are developed by expert Knowledge Engineers and backed by a state-of-the-art technical infrastructure, enabling progressive companies to scale instantly and fuel company growth.

SafeHarbor's corporate headquarters are located at the Satsop Development Park 90 miles south of Seattle; the company also has offices in Seattle, San Francisco, Chicago, New York and London. For more information, please visit online at www.safeharbor.com.

About GeoTrust Inc.
GeoTrust Inc. is a leader in the emerging field of online trust. With its suite of services and strategic industry partnerships, the company reduces the risk within b-to-b digital marketplaces by providing buyers and sellers with instant access to a participant's trust profile in an online transaction. Built upon a comprehensive collection of participant-disclosed data, third-party and customer feedback data that encompasses reputation, policies, practices and performance history, these trust profiles ensure that every digital transaction can be made with confidence. For more information, please visit www.geotrust.com.

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