SafeHarbor spotlighted at prestigious WSA Spring Investment Forum
SATSOP, Wash. (April 26, 2001) — SafeHarbor Technology Corporation, provider of Web-based customer support to organizations worldwide, was chosen by the WSA Spring Investment Committee to showcase their business success to more than 250 local, national and regional investment groups.
SafeHarbor was among a group of 21 local technology companies selected from 121 applicants vying to give a presentation to potential investors and partners. SafeHarbor was invited since being earmarked for nearly a year as a "hot company to watch." LocalBusiness.com recently placed SafeHarbor in its list of top 50 local companies to watch in the second quarter of 2001.
"With so many good technology companies vying for the attention of investors and business leaders, it's exciting to be singled out to tell the business community about our company," said Bo Wandell, SafeHarbor's president. "Investors are looking for companies that are much more oriented towards profitability, reasonable or paced growth, and being able to remain successful in what is really quite a challenging market right now."
Past presenters invited to the investment forum include companies such as Aventail Corporation, Glides, Inc., BSQUARE Corporation and Onyx Software (ONXS). Between 60 to 80 percent of the past presenters received funding or were acquired.
SafeHarbor provides graphical, interactive self-help solutions and a staff that gives 24-hour, one-to-one support through e-mail, chat, and telephone. SafeHarbor has an experienced management team in place and a scalable business model. The cost effective, Web-based support completes the connection between companies and their customers. The company's 24 clients include the state of Washington and Triscend Corporation.
SafeHarbor recently received $27 million in its third funding round. The company also opened a London office and launched Web-based customer service operations for European companies.
About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation helps companies become more efficient with a smarter alternative to traditional one-to-one customer support. SafeHarbor's Semaphore Service™ provides integrated Web self-help and interactive customer and technical support.
SafeHarbor's Web-self help solution is successful because it is graphical in nature. SafeHarbor's Knowledge Engineers construct and continuously update our clients' Knowledge Bases to answer their end-users' commonly asked questions with easy-to-understand graphics. On average, 70 percent of our clients' end-users have their questions answered with Web self-help. The remaining 30 percent are answered by SafeHarbor via one-to-one contact-including Web case, chat, e-mail and phone. This success rate, together with SafeHarbor's monthly subscription-based pricing, helps clients control costs.
SafeHarbor's corporate headquarters are in Satsop, WA-90 miles southwest of Seattle. The company also has offices in Seattle, San Francisco, New York and London. To learn more, please visit www.safeharbor.com.
Press Contacts:
Kevin Keating
The Silver Company for SafeHarbor
(206) 624-0388
kevin@thesilvercompany.com
Sue Cummings
SafeHarbor Technology Corporation
(206) 922-5000
sue@safeharbor.com
For more information about how SafeHarbor can help your company increase productivity, customer retention, satisfaction and loyalty—while reducing support costs—please contact us at:
