SafeHarbor expands customer service to additional Washington state agencies
Customized support sites simplify everyday business tasks for residents
SATSOP, Wash. (May 7, 2001) — SafeHarbor Technology Corporation, provider of Web-based customer support to organizations worldwide, has introduced 24-hour customer support for the state of Washington's Department of Licensing.
"The Department of Licensing is making several high volume transactions available to its customers through the Internet," said Gerry McDougall, deputy director and the agency's point man for electronic services. "SafeHarbor is helping us provide 24-hour service to people who need help completing their online transaction."
The Department of Licensing (DOL) is using SafeHarbor's customer support services to provide technical help to people applying online for a master business license.
SafeHarbor is also supporting Access Washington and Transact Washington services on the Department of Information Services site to aid individuals who regularly access specialized data, pay taxes or conduct similar transactions with the state by using the Internet.
"The state has provided an easy way for its residents to do business with the government through online services, but naturally, they will have questions," said Bo Wandell, SafeHarbor's president. "With SafeHarbor's support, people can get answers to their questions 24-hours a day, any day of the week."
SafeHarbor provides graphical, interactive self-help solutions and a staff that gives 24-hour, one-to-one support through e-mail, chat and telephone.
SafeHarbor will also provide 24-hour support to customers who need assistance completing their online license tab renewal transactions.
In August 2000, after a competitive bidding process, the state awarded a master contract to SafeHarbor to provide its agencies with online and traditional customer support. By outsourcing to SafeHarbor, individual state agencies can take advantage of SafeHarbor's expertise.
SafeHarbor recently received $27 million in private venture capital funding. The company also opened a London office and launched Web-based customer service operations for European companies.
About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation helps companies become more efficient with a smarter alternative to traditional one-to-one customer support. SafeHarbor's Semaphore Service™ provides integrated Web self-help and interactive customer and technical support.
SafeHarbor's Web-self help solution is successful because it is graphical in nature. SafeHarbor's Knowledge Engineers construct and continuously update our clients' Knowledge Bases to answer their end-users' commonly asked questions with easy-to-understand graphics. On average, 70 percent of our clients' end-users have their questions answered with Web self-help. The remaining 30 percent are answered by SafeHarbor via one-to-one contact--including Web case, chat, e-mail and phone. This success rate, together with SafeHarbor's monthly subscription-based pricing, helps clients control costs.
SafeHarbor's corporate headquarters are in Satsop, WA--90 miles southwest of Seattle. The company also has offices in Seattle, San Francisco, New York and London. To learn more, please visit www.safeharbor.com.
Press Contacts:
Kevin Keating
The Silver Company for SafeHarbor
(206) 624-0388
kevin@thesilvercompany.com
Marie Sullivan
Department of Licensing
(360) 902-3611
msullivan@dol.wa.gov
For more information about how SafeHarbor can help your company increase productivity, customer retention, satisfaction and loyalty—while reducing support costs—please contact us at:
