SafeHarbor Technology Corp. names first recipients of CEO's Award of Excellence
Satsop-based Web support firm recognizes innovation and client service
SATSOP, Wash. (May 13, 2002) — SafeHarbor Technology Corp., provider of web-based customer and technical support services, today announced the launch of a new award program: the CEO's Award of Excellence. The program rewards SafeHarbor employees who demonstrate outstanding commitment to serving the company's clients and developing innovative services.
SafeHarbor's CEO, Brian Sterling, launched the program with an award to Brad Bernstein-Reppen, a Senior Knowledge Engineer who has been with the firm since September 2000. Brad has been a principal Knowledge Engineer working with Washington Mutual, a SafeHarbor client since January 2000. By working closely with the client team, Brad was able to identify an important new opportunity for the company, and subsequently was instrumental in the development and successful launch of that initiative.
"SafeHarbor has proved the industry pundits wrong by establishing a successful technology company in a rural community," said Sterling. "Our employees, many of whom have never worked for a technology company before SafeHarbor, are truly the foundation of our success. This recognition and the cash award that goes with it are designed to acknowledge our outstanding employees."
The CEO's Award of Excellence has also been given to Jon Parker, Jr., a SafeHarbor Knowledge Engineer since February 2001. Jon was recognized for putting existing technology to an innovative new use, allowing information to be presented in different formats within SafeHarbor's web-based customer support sites without duplicating content or development effort. The result was increased efficiency, both in the initial creation of the information and in its subsequent maintenance.
"Over the past three years, through the efforts of our talented employees, SafeHarbor has pioneered a number of proprietary technologies and processes related to the development and continuous optimization of web self-service support environments," said Sterling. SafeHarbor provides a customized support site, including innovative problem determination tools such as a Troubleshooting Guide, a precise tool for quickly identifying the end-user's problem. The entire self-service environment is integrated seamlessly into each client's customer site.
In addition to Washington Mutual, the country's eighth largest banking company, SafeHarbor clients include American Airlines, the world's largest airline, and Adobe Systems, the second-largest PC software company in the United States. The company currently employs 180 people in Satsop, Wash.
About SafeHarbor Technology Corp.
SafeHarbor Technology Corp. is the world leader in delivering support as a service for companies who want to interact with customers online. SafeHarbor's service provides web self-service customer and technical support as a smarter alternative to traditional one-to-one customer service.
The company creates and continuously optimizes online support environments, building user preference for web self-service. This service improves site or application usability, support efficiencies and customer satisfaction for our clients. On average, over 80% of our clients' end-users get immediate answers through web self-service. The remaining 20% are answered by live, one-to-one support--including web case, e-mail and phone. This success rate helps clients significantly reduce support costs.
SafeHarbor's corporate headquarters are in Satsop, Wash.--90 miles southwest of Seattle. The company also has offices in Seattle. To learn more, please visit www.safeharbor.com.
Press Contact:
Susan Cummings
SafeHarbor Technology Corporation
(206) 922-5000
sue@safeharbor.com
For more information about how SafeHarbor can help your company increase productivity, customer retention, satisfaction and loyalty—while reducing support costs—please contact us at:
