SafeHarbor Technology Achieves IBM Premier Partner Status
Web support provider one of 40-plus Premier Partners worldwide in the PartnerWorld xSP Prime for Service Providers initiative
SATSOP, Wash. (July 25, 2002) — SafeHarbor Technology Corporation, the leading provider of web self-service support, has achieved IBM Premier Business Partner status under IBM's PartnerWorld xSP Prime for Service Providers initiative. Premier Partners are recognized for their technological excellence and ability to add significant value to IBM's customer solutions.
This status extends a previous relationship between SafeHarbor and IBM formed in January 2002 to integrate SafeHarbor's proprietary web self-service technology with IBM's customer support solutions for its clients.
Premier status is the third and highest level in IBM's PartnerWorld program. Premier Business Partner status in the PartnerWorld xSP Prime for Service Providers initiative is currently extended to only 40-plus companies worldwide. The program is designed to help IBM Business Partners increase revenue and meet the critical success factors demanded by this market. The relationship will give SafeHarbor the benefit of IBM's technical expertise and long-term relationships with enterprise companies worldwide.
As a Premier Business Partner, SafeHarbor's support services may be integrated into IBM's solutions for web self-service, call centers and other applicable customer environments. IBM solutions reduce complexity for PC users by offering a single source to resolve a range of end users problems, incorporating advanced tools, best practices, and IBM help desk professionals.
"Every enterprise must interact with customers and other audiences online and needs web self-service to control costs and increase user satisfaction," said Bo Wandell, SafeHarbor's president. "By integrating SafeHarbor's proven processes and technology with IBM's products and services, we can truly deliver the best web self-service solution available today."
SafeHarbor clients include American Airlines, a unit of AMR Corp., the world's largest airline; Washington Mutual, the country's seventh largest banking company; and Verio, a wholly owned subsidiary of global data communications provider NTT Communications Corporation.
About SafeHarbor Technology Corp.
SafeHarbor Technology Corp. is the world leader in delivering support as a service for companies who want to interact with customers online. SafeHarbor's service provides web self-service customer and technical support as a smarter alternative to traditional one-to-one customer service.
The company is a business processes outsourcer that creates and continuously optimizes online support environments, building user preference for web self-service. This service improves site or application usability, support efficiencies and customer satisfaction for our clients. On average, over 83% of our clients' end-users get immediate answers through web self-service. The remaining questions are answered by live, one-to-one support-including web case, e-mail and phone. This success rate helps clients significantly reduce support costs.
SafeHarbor's corporate headquarters are in Satsop, Wash.— 90 miles southwest of Seattle. The company also has offices in Seattle. To learn more, please visit www.safeharbor.com.
Press Contacts:
Margaret Dawson
The Silver Company
(206) 624-0388
margaret@thesilvercompany.com
Susan Cummings
SafeHarbor Technology Corporation
(206) 922-5000
sue@safeharbor.com
For more information about how SafeHarbor can help your company increase productivity, customer retention, satisfaction and loyalty—while reducing support costs—please contact us at:
