Maximize R.O.I. with web-based customer support:
Seminar to be held Oct. 8 in San Jose
Featured speakers include META Group's Timothy Hickernell and NTT/Verio's VP of Operations, Dennis Boyle

SATSOP, Wash. (September 6, 2002) — Timothy Hickernell, a self-service thought leader and the top META Group analyst on CRM / e-service, will be the keynote speaker at an upcoming seminar entitled, "Web Self-Service: Get the R.O.I. without the R.I.S.K." The seminar will be held Oct. 8, 2002, at the San Jose Museum of Art, from 8 a.m. to noon, and will include breakfast.

Other speakers include Dennis Boyle, vice president of Operations for NTT/Verio, a global IP services provider and part of the NTT Communications family of companies, and Bo Wandell, co-founder and president of SafeHarbor Technology Corp., the leading Web self-service support provider.

The seminar also includes a hands-on R.O.I. workshop, where participants will have an opportunity to receive a customized evaluation of the potential R.O.I. their companies could achieve through Web self-service.

"Anyone who is responsible for lowering the costs and improving customer satisfaction will benefit from this is hands-on, practical seminar," said Wandell of SafeHarbor, which is sponsoring the seminar.

Speakers and workshops will discuss:

• How to achieve the full cost savings from Web self-service and customer support sooner rather than "someday"
  
• How to make self-service an online customer's preferred support channel
  
• How to minimize the risks of implementing self-service technology
  

Attendees:
Senior management, e-business and customer care strategists, and support and product managers are invited to attend this seminar.

For more information about this free, invitation-only seminar, go to http://www.safeharbor.com/forms/seminar1.asp, or call 1-800-480-5777.

About SafeHarbor Technology Corp.
SafeHarbor is the leading Web self-service provider, empowering people on the Web to help themselves. It is the only company that provides support as a service, with an integrated support solution combining Web self-service and assisted support with data warehousing and analytics. SafeHarbor's support services are proven to reduce cost, risk and time to market, while improving customer satisfaction. SafeHarbor drives self-service success by leveraging cutting-edge technology with proprietary techniques and human intelligence. SafeHarbor currently provides Web support for some 6,500 end-users every day for such clients as American Airlines, Adobe Systems, NTT/Verio, Washington Mutual Bank, and the State of Washington.

Press Contacts:
Margaret Dawson
The Silver Company
(206) 624-0388
margaret@thesilvercompany.com

Susan Cummings
SafeHarbor Technology Corporation
(206) 922-5000
sue@safeharbor.com

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