SafeHarbor wins prestigious"Call Center of the Year" award
Web self-service provider recognized for innovative solution
SATSOP, Wash., May 8 2003 — SafeHarbor Technology Corp., a leading Web self-service support provider, today announced that Call Center Magazine, the largest circulation call center industry publication, awarded SafeHarbor a 2003 Best Call Center of the Year Award.
SafeHarbor was chosen from hundreds of call centers in a range of industries. Call Center Magazine yearly honors call centers that demonstrate innovation and excellence in technology and service delivery. The Call Center Magazine editorial staff chooses award recipients. SafeHarbor was recognized for its innovative approach to meeting support challenges with creative self-service solutions.
SafeHarbor provides online self-service support, which offers immediate, easily accessible answers to user questions via the Web. SafeHarbor's self-service is tightly integrated with one-to-one support as part of the complete support solution it provides to clients like Washington Mutual Bank, American Airlines, SunTrust Banks, NTT/Verio, The State of Washington and TiVo.
"For the past four years the SafeHarbor team has been using the Web to deliver support solutions to our clients' customers, call center agents and employees. SafeHarbor's online self-service reconciles the expense of supporting low cost, technically complex products with the revenue produced by each unit sold," said Bo Wandell, SafeHarbor's VP of marketing and business development, who accepted the award. "The Call Center of the Year award is further validation of SafeHarbor's unique strategy and honors the hard work and creativity of our employees."
The 2003 winners were announced during the Call Center Demo & Conference at the Hyatt Regency Grand Cypress in Orlando, Florida, which is being held through May 9. The awards were presented at a luncheon on Wednesday, May 7, 2003.
About SafeHarbor Technology Corp.
SafeHarbor is a leading provider of Web self-service customer technical support. A business process outsourcer, SafeHarbor is the only company that provides Web support as an ongoing service, integrating self-service with analytics and assisted support. For a typical client, self-service adoption rises 304% in the first 9 months after launching SafeHarbor's Web support environment. SafeHarbor is the only company that creates, manages and continuously optimizes multiple Web self-service environments for large corporations that interact with customers, employees, customer service agents or partners online. The company's Web self-service delivers dramatic — and immediate — ROI for clients such as Washington Mutual Bank, NTT/Verio, SunTrust Banks and the State of Washington. SafeHarbor is an IBM Premier Business Partner under IBM's PartnerWorld xSP Prime for Service Providers initiative. For more information go to www.safeharbor.com.
Press Contacts:
Susan Cummings
SafeHarbor Technology Corporation
(206) 922-5000
sue@safeharbor.com
For more information about how SafeHarbor can help your company increase productivity, customer retention, satisfaction and loyalty—while reducing support costs—please contact us at:
