State of Washington Extends Customer Service Agreement
with SafeHarbor Technology Corporation
Cost Savings and User Benefits Available to State, County and Local Government Agencies Across the State
Seattle, Wash., April 15, 2004 — After three years of service including more than 300,000 support interactions with users in the state of Washington, the Department of Information Services has renewed and expanded its agreement with SafeHarbor Technology Corporation. The Company provides customer support services including web-based self service and email and telephone support to citizens, businesses and employees in the State. Under an expanded three year relationship, all state, county and local government agencies in Washington will have access to favorable pricing for a broad range of services from SafeHarbor, a national leader in the design and delivery of technology-leveraged customer support.
Customer support for the State's web portal (www.access.wa.gov), the Department of Licensing Vehicle Online Services website and the Department of Labor and Industries Express Filing website are delivered by SafeHarbor. The Company's knowledge engineering, customer support chain expertise and advanced technology have enabled the State to satisfy to up to 90% of all support inquires for certain departments via web-based self service. "Our track record with SafeHarbor Technology Corporation demonstrates that their solution platform can reduce our customer service costs dramatically and enable us to achieve our service level objectives." explained Rhonda Polidori, Manager of DIS Digital Government Web Properties for the State. "We look forward to additional savings and new applications for the solution during the term of our new agreement."
"We are excited to have participated in nationally-recognized Digital Government initiatives with the State of Washington." added Scott Stebbins, Vice President of Operations at SafeHarbor. "We look forward to providing our services to additional state, county and local organizations to help them deliver high-quality support to their constituents more efficiently."
About the State of Washington Department of Information Services
The State of Washington Department of Information Services (DIS) leads the State's digital government efforts through a combination of telecommunications and computing initiatives and by offering a unique learning environment for building online applications at an accelerated pace. The strategic vision that guides Washington's commitment to digital government reaches far beyond shifting the delivery of agency services to the Internet. This vision represents a clear and purposeful innovation that changes government culture from within. Washington is setting a new standard for public service by combining the best web-based applications, e-commerce tools and carefully defined policies for efficient, reliable and secure services on the Internet.
About SafeHarbor
Founded in 1998, SafeHarbor delivers customer service and support solutions that have increased the integration and investment return for enterprise systems. SafeHarbor's customer support transformation services clients include Washington Mutual Bank, T-Mobile, TiVo, American Airlines and others. SafeHarbor is also an IBM Premier Business Partner. For more information, please go to SafeHarbor's Web site at: www.safeharbor.com.
SafeHarbor Technology Corporation Press Contact:
Blake Cahill
blake.cahill@safeharbor.com
(206) 922-5049
For more information about how SafeHarbor can help your company increase productivity, customer retention, satisfaction and loyalty—while reducing support costs—please contact us at:
