Seattle, Wash. and Irving, Texas, May 19, 2004 — SafeHarbor Technology Corporation, a leader in customer support transformation services and Aegis Communications Group, Inc. (OTC Bulletin Board: AGIS), a marketing services company that enables clients to make customer contact efforts more profitable, today announced a partnership that will enable businesses to more aggressively manage their customers at all points of interaction. The unique partnership gives clients an opportunity to create more profitable customer relationships, gain real intelligence and drive cross-channel efficiencies to keep customer support costs down.

Together, SafeHarbor and Aegis have created Knowledge Link(TM), a suite of integrated customer interaction services that leverages SafeHarbor's core expertise in on-line support delivery services and analysis of customer behavioral data with Aegis' tactical expertise and operational excellence in customer care and acquisition programs.

Knowledge Link(TM) provides a smarter, cost effective customer management alternative to investing in software, tools, and infrastructure. Knowledge Link(TM) enables companies to drive more value from their customer interactions.

"Finally small to medium-size businesses have access to customer interaction center solutions that have been primarily designed and delivered to large scale enterprise organizations," said Annette Jacobs, President and CEO of SafeHarbor. "Our partnership with Aegis provides this market with next-generation support services that immediately scale in parallel with their business."

"In our partnership with SafeHarbor and the resulting Knowledge Link(TM) service offering, we are able to extend our Customer Value Management Services whereby we provide the best information, right technology and smart people to help our clients maximize the profitability of each customer relationship," said Scot Brunke, President of Aegis Communications Group.

Knowledge Link(TM) includes:

• Optimized and continually updated on-line customer support experience to increase self-help success rates
• Smart tokens that carry historical and real-time behavioral data from across support channels to enable skills based routing
• Seamless cross-channel escalation of challenging cases to improve agent productivity
• Real-time optimization of on-line and call center support process for consistency across channels and lower costs
• Detailed customer behavioral data across the entire customer support chain experience for improved customer relationships, marketing effectiveness and product development.

Knowledge Link(TM) is designed to address significant market opportunity. According to Karen Smith, research director of CRM at market research firm Aberdeen Group, "There are more than 45,000 companies and business units in the mid-market that need CRM and about 80 percent of those have not deployed a solution because the cost and complexity have been too high."

"For a typical mid-market company, on-premises contact center operations, migrating to an integrated, multi-channel customer interaction center including infrastructure, applications, content creation and process development may cost as much as 50% more than a hosted implementation," said Steve Bonadio, Senior Analyst for the Meta Group. "Even though the total costs of ownership may come into balance over time, mid-market companies face significant implementation and operational challenges that can eliminate or delay the benefits."

About SafeHarbor Technology Corporation.
SafeHarbor is a leading provider of business process services to government and enterprise accounts. The Company's solutions enable their clients to offer a higher-quality full service environment to their customer through web-based solutions. SafeHarbor's products and services range from design technology, assisted agent support to customer behavioral reporting that improves web content and increases self-service completions. The Company's solutions have been proven in reduced operational expense in highly transactional industries.

SafeHarbor is a service provider to leading companies including Washington Mutual Bank, TiVo, American Airlines, SunTrust Banks, NetScreen Technologies and is a trusted IBM Business Partner.

For more information please visit www.safeharbor.com.

About Aegis Communications Group.
Aegis Communications Group, Inc. (Aegis) is a marketing services company that enables clients to make customer contact efforts more profitable. Aegis' services are provided to a blue chip, multinational client portfolio through a network of client service centers employing approximately 3,700 people and utilizing approximately 4,600 production workstations.

Further information regarding Aegis and its services can be found on its website at www.aegiscomgroup.com.

Contacts:
Aegis Communications Group
Matt Garrett
GarrettM@Aegiscomgroup.com
(678) 443-6518

SafeHarbor Technology Corporation Press Contact:
Blake Cahill
blake.cahill@safeharbor.com
(206) 922-5049

The following is a "safe harbor" statement under the Private Securities Litigation Reform Act of 1995: Statements contained in this document that are not based on historical facts are "forward-looking statements". Terms such as "anticipates", "believes", "estimates", "expects", "plans", "predicts", "may", "should", "will", the negative thereof and similar expressions are intended to identify forward-looking statements. Such statements are by nature subject to uncertainties and risks, including but not limited to: the Company's reliance on certain major clients; unanticipated losses of or delays in implementation of client programs; higher than anticipated implementation costs associated with new client programs; the successful combination of revenue growth with operating expense reduction to result in improved profitability and cash flow; government regulation and tax policy; economic conditions; competition and pricing; dependence on the Company's labor force; reliance on technology; telephone and internet service dependence; and other operational, financial or legal risks or uncertainties detailed in the Company's SEC filings from time to time. Should one or more of these uncertainties or risks materialize, actual results may differ materially from those described in the forward- looking statements. The Company does not intend to update any of those forward-looking statements.

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