SafeHarbor Technology Launches Online Banking Support Services
New Service Demonstrates SafeHarbor's Commitment to Servicing and Enhancing the Customer Support Experience for Small — Medium Size Banks and Credit Unions
Seattle, Wash., June 3, 2004 — SafeHarbor Technology Corporation, a leader in customer support transformation and delivery services for leading financial organizations, today announced new online banking support services that enable small to medium size banks and credit unions to more effectively manage, support and report on each customer touch-point during Web self-service and call center interactions.
The new services give organizations an opportunity to create more profitable customer relationships, gain real intelligence on how customers are utilizing banking products and drive cross-channel efficiencies to keep customer support costs down while increasing customer satisfaction.
"The true value in SafeHarbor's services is in the customer intelligence and behavioral analytics that we collect during every customer support chain interaction," said Annette Jacobs, SafeHarbor's president and CEO. "Not only do we help banks and credit unions enhance their customer experience on a daily basis, we also collaborate with their marketing and technology departments to increase customer retention and utilization of the online banking applications."
SafeHarbor's SMB Banking Support Services include:
- Easy-to-use Web self-service support site leveraging your bank or credit union corporate identity standards and messaging guidelines.
- Multiple self-service navigation channels such as search, online banking getting started guides and FAQs to easily guide end-users to the answers to their questions.
- Graphical, textual and animated knowledgebases covering banking applications, bill-pay and other online banking processes for a completely integrated support experience.
- Integrated escalation and connectors into existing, outsourced or multi-sourced customer interaction centers.
- Powerful analytics that track customer interactions throughout the complete customer support chain experience.
SafeHarbor Technology Corporation, founded in 1998, is a Washington corporation that provides professional business process outsourcing services through flexible multi-channel support solutions. SafeHarbor delivers services for a cross section of mid size to large businesses, primarily in the technology, banking, communications and government sectors. SafeHarbor also provides expertise in support channel optimization and analytics focused around customer, technical and business process support — servicing and supporting customers, agents, employees and partners. Some key customers include T-Mobile, American Airlines, Washington Mutual, TiVo, Juniper Networks, Kyocera, and SunTrust Banks.
For more information please visit www.safeharbor.com.
SafeHarbor Technology Corporation Press Contact:
Blake Cahill
blake.cahill@safeharbor.com
(206) 922-5049
For more information about how SafeHarbor can help your company increase productivity, customer retention, satisfaction and loyalty—while reducing support costs—please contact us at:
