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News Releases SafeHarbor Technology Corporation Selects Parker LePla as its PR Agency of Record

Seattle, Wash., October 29, 2004 — SafeHarbor Technology Corporation, a leading provider of customer interaction services for ongoing business improvement, announces its strategic partnership with Parker LePla — a Seattle-based integrated brand and PR firm — to assist with the execution of SafeHarbor's strategic brand and communications campaigns.

"We're pleased to work with an agency as reputable as Parker LePla," said Blake Cahill, Director of Marketing at SafeHarbor Technology Corp. "SafeHarbor is at a pivotal time in its evolution, so we needed to identify a strategic partner that could help propel us to the next level from a communications standpoint. Parker LePla has not only demonstrated a strong understanding of our business, but they also have an impressive track record of executing successful campaigns for their clients."

Parker LePla is a business-wide brand consulting company, which offers integrated branding and public relations services, in the high tech, healthcare, business services and not-for-profit sectors. Parker LePla helps companies "reveal, manage and live their brands."

About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation, founded in 1998, is a Washington-based corporation that provides customer interaction services for ongoing business improvement. SafeHarbor delivers services for mid- to large-sized businesses, primarily in the technology, banking, communications and government sectors. SafeHarbor also provides expertise in support channel optimization and analytics, in addition to technical and business process support for customers, agents, employees and partners. Some of SafeHarbor's customers include T-Mobile, American Airlines, Washington Mutual, Cingular, TiVo, Juniper Networks, SunTrust Banks, and the State of Washington. For more information please visit www.safeharbor.com.

SafeHarbor Technology Corporation Press Contact:
Blake Cahill
blake.cahill@safeharbor.com
(206) 922-5049

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