SafeHarbor Continues to Enhance Access Washington's Customer Support Site
to Deliver Successful Customer Interactions
Seattle, WA — SafeHarbor Technology Corporation, a leading provider of customer interaction and business intelligence services, announces its delivery of an enhanced customer support Website for the State of Washington's newly launched Access Washington Web portal.
The improvements made to the Access Washington site (http://access.wa.gov) are part of an ongoing partnership between SafeHarbor and the State of Washington. The State commissioned SafeHarbor's expertise to ensure the best possible Web self-support experience for users of the portal. SafeHarbor dovetailed the State's redesign of the Access Washington portal by seamlessly integrating a support environment with intuitive functionality, a cleaner look and feel, and easy-to-navigate, more narrowly targeted search capabilities.
For more than three years, SafeHarbor has delivered on the promise of successful customer interactions for the State of Washington by providing Web-based self service, e-mail and telephone support to citizens, businesses and employees around the State. SafeHarbor also delivers support solutions for the Department of Information Services, Department of Licensing, Department of Labor and Industries, and Department of Social Health and Services.
About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation, founded in 1998, is a Washington-based corporation that delivers on the promise of successful customer interactions by integrating the customer support experience with business intelligence. SafeHarbor solutions apply behavioral analytics and customer satisfaction data, across a strategic mix of support channels — Websites, e-mail, chat and phone — to best serve its clients' customers, whether they are consumers, agents, employees or partners.
SafeHarbor designs, builds and optimizes customer support solutions for mid- to large-sized enterprises, primarily in the technology, banking, communications and government sectors. Some of its customers include American Airlines, Cingular, IBM, Juniper Networks, State of Washington, SunTrust Banks, TiVo, T-Mobile, and Washington Mutual. For more information please visit www.safeharbor.com.
About the State of Washington Department of Information Services
The State of Washington Department of Information Services (DIS) leads the State's digital government efforts through a combination of telecommunications and computing initiatives and by offering a unique learning environment for building online applications at an accelerated pace. The strategic vision that guides Washington's commitment to digital government reaches far beyond shifting the delivery of agency services to the Internet. This vision represents a clear and purposeful innovation that changes government culture from within. Washington is setting a new standard for public service by combining the best web-based applications, e-commerce tools and carefully defined policies for efficient, reliable and secure services on the Internet.
For more information about how SafeHarbor can help your company increase productivity, customer retention, satisfaction and loyalty—while reducing support costs—please contact us at:
