WSA Names SafeHarbor Technology Corporation as "Service Provider of the Year" Finalist for its 10th Annual Industry Achievement Awards
Seattle, Wash. February 21, 2005 — SafeHarbor Technology Corporation, a leading provider of customer interaction and business intelligence services, announces that it has been selected as a finalist in the Service Provider of the Year category for the 2005 WSA Industry Achievement Awards.
Additionally, the Washington State Department of Information Services' Access Washington portal (http://access.wa.gov) —a long-time customer for which SafeHarbor provides customer interaction services— is an Industry Achievement Award finalist in the Outstanding Contribution to Digital Government category.
The WSA's 10th Annual Awards celebrate companies and government entities in Washington State that best demonstrate innovation and excellence in technology and business.
WSA's Service Provider of the Year finalists are recognized for exemplary service within the information technology industry, demonstrating strong use of technology to bring extraordinary quality, creativity and responsiveness to customers, and for exceeding customers'/clients' expectations.
"Providing exceptional customer support continues to become an increasingly important market differentiator for companies to ensure customer loyalty," said Annette Jacobs, Chairman and CEO of SafeHarbor. "At SafeHarbor, we are dedicated to building or improving existing customer support solutions— through long-term, consultative relationships with our clients— to help them transform their businesses. Receiving recognition from the WSA for exemplary service is not only a tremendous honor, but is truly reflective of the hard work that has gone into SafeHarbor's own transformation over the past year."
Under the leadership of Jacobs since March 2004, the SafeHarbor team has demonstrated its ability to build and refine a service model that delivers successful customer support interactions. SafeHarbor achieved a 100 percent customer renewal rate, saw double digit revenue growth, secured two Fortune 25 clients, and developed a forward-thinking strategy that addresses and remedies the unmet promises of the customer relationship management (CRM) industry.
Winners will be announced at the at the WSA's annual awards gala on Tuesday, March 8, 2005 at the Westin Hotel in Seattle. For more details on the10th Annual Industry Achievement Awards, and a list of the finalists in all categories, please visit the WSA site: http://www.wsa.org/events/event.asp?EventID=444.
About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation, founded in 1998, is a Washington-based corporation that delivers on the promise of successful customer interactions by integrating the customer support experience with business intelligence. SafeHarbor solutions apply behavioral analytics and customer satisfaction data across a strategic mix of support channels —Websites, e-mail, chat and phone— to best serve its clients' customers, whether they are consumers, agents, employees or partners.
SafeHarbor designs, builds and optimizes customer support solutions for mid- to large-sized enterprises, primarily in the technology, banking, communications and government sectors. Some of its customers include American Airlines, Cingular, IBM, Juniper Networks, State of Washington, SunTrust Banks, TiVo, T-Mobile, and Washington Mutual. For more information please visit www.safeharbor.com.
About the WSA
Founded in 1984, with more than 1,100 members representing a range of software, Internet, telecommunications and a range of technology companies, the WSA (formerly the Washington Software Alliance) is a statewide trade association focused on helping Washington state technology companies succeed. The WSA is a catalyst for setting new industry directions, sharing expertise, delivering key business services, and leading the advocacy of issues necessary to keep Washington a leader in the digital economy. For more information, including the benefits of membership in the WSA, visit www.wsa.org.
SafeHarbor Technology Corporation Press Contact:
Blake Cahill
blake.cahill@safeharbor.com
(206) 922-5049
For more information about how SafeHarbor can help your company increase productivity, customer retention, satisfaction and loyalty—while reducing support costs—please contact us at:
