SafeHarbor Appoints Dr. Tarek El-Sadany and Barbara P. Peda to Board of Directors
Veterans in high-tech and telecom bring extensive global customer support and product management expertise

Seattle, Wash. — September 7, 2005 — SafeHarbor Technology Corporation, a leading provider of Web-based customer interaction and business intelligence services, today announced the appointment of Dr. Tarek El-Sadany and Barbara P. Peda to its Board of Directors. Their appointment brings senior level technology and product development expertise to SafeHarbor as it continues to accelerate its leadership position in Web self-service and customer support analytics.

Dr. El-Sadany is a veteran technology executive who has held numerous senior management positions over his 20-year career. Most recently, El-Sadany served as Vice President of Global Product Support with Oracle Corporation. Under his leadership, product support profit margins increased by more than $400 million annually. El-Sadany has also blended his unique vision and technical expertise to transform start-up companies into innovative, successful companies. Before joining Oracle, he led TenFold Corporation from a five-employee start-up to become a dominant $2 billion company. He will provide SafeHarbor with valuable guidance in strengthening product development and assist in positioning SafeHarbor as a dominant player in worldwide customer support solutions.

"I am thrilled to be a part of SafeHarbor and lend my perspective to their product development," said El-Sadany. "I look forward to offering my guidance as SafeHarbor continues to look for new ways to innovate customer support services."

Ms. Peda, a veteran telecommunications industry executive, has had a broad base of experience in marketing, sales, product management and operations over a 24 year career with AT&T. Most recently as a senior vice president, she was responsible for marketing and product development in support of the global business services market including the introduction of emerging technology-based products, managed services and customer contact integration capabilities. In addition, Peda led the AT&T Service Provider Markets unit to an industry leading position. Her formidable skills in seizing growth opportunities will benefit SafeHarbor's ongoing efforts to build brand voice for increasing sophisticated customer support needs.

"I welcome the opportunity to serve on the SafeHarbor Board and play a part in identifying new opportunities to market SafeHarbor's integrated customer support capabilities and business intelligence solutions," Peda said. "SafeHarbor and I share the common goal of improving the customer support experience."

"We are excited to be adding Ms. Peda's product marketing and operational expertise and Dr. El-Sadany's impressive technical guidance to SafeHarbor," said Annette Jacobs, chairman and CEO of SafeHarbor. "With two innovative industry leaders, SafeHarbor gains a great deal of strategic marketing and business leadership knowledge to guide our next phase of business growth."

About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation, founded in 1998, is a Washington-based corporation that delivers the promise of successful web-based customer interactions through integrating the customer support experience with business intelligence. SafeHarbor's SmartSupport™ solutions apply behavioral analytics and customer satisfaction data across a strategic mix of support channels-Web sites, e-mail, chat and phone-to best serve its clients' customers, whether they are consumers, agents, employees, or partners.

SafeHarbor designs, builds and optimizes customer support solutions for mid—to large—sized enterprises, primarily in the technology, banking, communications and government sectors. Some of its customers include American Airlines, Cingular, IBM, Juniper Networks, State of Washington, SunTrust Banks, TiVo, T-Mobile, and Washington Mutual. For more information please visit www.safeharbor.com.

SafeHarbor Technology Corporation Press Contact:
Blake Cahill
blake.cahill@safeharbor.com
(206) 922-5049

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