ICCM Conference & Expo Announces 2005 Best of Show AwardsLeading contact center solutions recognized for ease of integration, implementation, system quality and customer service features
Las Vegas, NV — September 27, 2005 — Questex Media Group, Inc. has announced today the recipients of its sixth annual ICCM Conference & Expo "Best of Show" Awards, honoring exhibitors and products with the best potential to change the future of the contact center industry. The presentations were made during a ceremony held Tuesday morning, September 27, at ICCM Conference & Expo at the Bellagio Hotel in Las Vegas.
ICCM attracts thousands of professionals annually and provides an opportunity for them to network with the world's leading organizations while actively looking for products and solutions to drive revenue and increase efficiency.
The Best of Show judges, comprised of independent industry analysts, consultants, editors and writers, presented awards to 12 ICCM exhibitors in several categories. Entries were judged on ease of integration, implementation, system quality, customer service features and return on investment.
"ICCM's Best of Show Awards recognize products or services that we feel will have the most significant impact on the contact center and customer relationship industry," said Christina Condos, group show director of Questex Media. "Because of the quality of submissions the selection process was certainly a difficult task this year, but thanks to the dedication of our judges, we feel this year's winners are truly at the forefront of innovation and ingenuity."
Best of Show Award winners for ICCM 2005 include:
| Category | Winner | Product |
|---|---|---|
| Contact Distribution Systems Version 8.0 | Telephony@Work | CallCenterAnywhere |
| Desktop/Agency Productivity Tools | Ericsson | Solidus eCare 4.1 |
| Call Monitoring/Recording Systems | Witness Systems | Impact 360 |
| Workforce Management Products A Tekelec Company |
IEX Corporation, Workforce Management System v3.9 | The TotalView |
| Voice Processing Products | Aspect Communications | Aspect Customer Self-Service (CSS) v7.1 |
| Reporting Tools | Symon Communications Inc. | Symon Digital Appliance/SDA-500 Series |
| Training/Education | The Call Center School | Masters Series in Call Center Management-Web Seminar Curriculum |
| Outbound Dialers (CPS E2™) |
SER Solutions, Inc. | CPS Enterprise Edition |
| VoIP Applications | Interactive Intelligence, Inc. | Interaction Director® |
| Agent Performance Optimization Solutions | NICE Systems | NICE Perform |
| Other Best of Show | SafeHarbor Technology Corporation | SafeHarbor SmartSupport™ |
| Other Best of Show | Voxify | Voxify Automated Agents™ |
Judges for the Best of Show Awards include:
- Gerry Barber, Call Center Industry Advisory Council (CIAC)
- Maggie Klenke, The Call Center School
- Penny Reynolds, The Call Center School
- Sheila McGee, McGee-Smith Analytics
- Gary Lemke, Real Market
- Paul Stockford, Saddletree Research
- John Kelly, Speech Technology Magazine
- Art Rosenburg, The Unified-View
- Richard Snow, Ventana Research
About Questex Media Group, Inc.
ICCM is produced by Questex Media Group, Inc. (www.questex.com), a global, diversified business-to-business integrated media provider, headquartered in Newton, MA. Questex serves multiple industries including technology, beauty, travel, hospitality, leisure, home entertainment, industrial and specialty services through a range of well-established, market-leading publications, events, interactive media and integrated marketing services. The company's properties include 23 trade publications, 50 websites, 25 conferences and tradeshows. Questex has more than 400 employees in offices throughout North America, South America, Asia and Europe.
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