SafeHarbor Partners with RightAnswersSafeHarbor SmartSupport™ solutions Now Integrated with RightAnswers Knowledge-Pak Combination Drives Content and Knowledge Efficiencies Within Enterprise Help Environments
Seattle, WA — October 3, 2005 — SafeHarbor Technology Corporation, a provider of customer interaction and business intelligence services, announced today its partnership with RightAnswers, Inc., market experts in providing innovative technical support content. Through this alliance, SafeHarbor clients and business partners will have access to RightAnswers' Knowledge-Pak libraries, which provide more than 120,000 answers to common problems faced by service and support personnel, help desk technicians and employees. Knowledge-Paks from RightAnswers currently accelerate problem resolution for more than 200 of the most popular computing applications.
"RightAnswers' Knowledge-Paks go hand-in-hand with SafeHarbor's SmartSupport solutions," said Jeff Weinstein, President and CEO of RightAnswers. "Our partnership enables users of SafeHarbor to leverage a truly turn-key solution and improves all support agent and end user productivity."
"The integration of RightAnswers knowledge content with SafeHarbor's existing solutions enables our clients to increase efficiencies across all support environments and end user communities benefiting all lines of business," said Annette Jacobs, CEO and chairman of SafeHarbor. "We welcome RightAnswers into our family of partnerships and will continue to add depth and flexibility to the interaction solutions we create for our customers through our ongoing partnership initiatives."
About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation, founded in 1998, is a Washington-based corporation that delivers the promise of successful web-based customer interactions through integrating the customer support experience with business intelligence. SafeHarbor's SmartSupport solutions apply behavioral analytics and customer satisfaction data across a strategic mix of support channels—Web sites, e-mail, chat and phone—to best serve its clients' customers, whether they are consumers, agents, employees, or partners.
SafeHarbor designs, builds and optimizes customer support solutions for mid- to large-sized enterprises, primarily in the technology, banking, communications and government sectors. Some of its customers include American Airlines, Cingular, IBM, Juniper Networks, State of Washington, SunTrust Banks, TiVo, T-Mobile, and Washington Mutual. For more information please visit www.safeharbor.com.
About RightAnswers, Inc.
RightAnswers, Inc. is a Knowledge Service Provider (KSP) and the recognized leader in the technical support knowledge base market. The company pioneered the concept of the Knowledge-Enabled support center by introducing the first commercially available knowledge base in 1991. Since then, RightAnswers' Knowledge-Pak brand continues to set the standard for technical support knowledge bases. The company offers over one hundred thousand solutions to more than 150 off-the-shelf applications, as well as customer-specific knowledge. For more information please visit www.rightanswers.com.
SafeHarbor Technology Corporation Press Contact:
Blake Cahill
blake.cahill@safeharbor.com
(206) 922-5049
For more information about how SafeHarbor can help your company increase productivity, customer retention, satisfaction and loyalty—while reducing support costs—please contact us at:
