Vizrea Corporation Selects SafeHarbor SmartSupport™ for Multi-channel Customer Service Support

Seattle, WA — February 8th, 2006 — SafeHarbor Technology Corporation, a provider of customer interaction and business intelligence services, today announced that Vizrea Corporation, a new service provider dedicated to simplifying the use and sharing of digital media, has selected SafeHarbor SmartSupport solutions to provide multi-channel support for its suite of digital media products and services.

SafeHarbor SmartSupport solutions are managed knowledge base and Web self-service environments that include features such as advanced search, browse by subject and FAQ. These environments help companies like Vizrea deliver superior customer support and cost savings through:

• Seamless integration with corporate Web sites and multiple support channels (phone, e-mail and chat)
• Optimized content in a unified knowledgebase shared across channels
• Actionable customer intelligence through reporting and analytics that complete the customer/support system feedback loop
• Continuous optimization of the support environment through on-going content and change management.

"I had seen SafeHarbor's SmartSupport solutions in action, having used them with a previous organization. They deliver complex multi-channel support on a tight timeline with superior results," said Steve Toutonghi, VP of Product Management and Services at Vizrea Corporation. "Vizrea needed a rapid time-to-market, scalable and robust support solution to meet our deadlines and provide exceptional customer service to our valued customers and partners. Working with SafeHarbor to create leading customer support solutions has been an efficient, effective, and enjoyable process. SafeHarbor's services provide the high quality we demand to help our customers get the most out of Vizrea Snap™."

SafeHarbor will deliver its SmartSupport solution including assisted phone and email support for Vizrea's premiere offering, Vizrea Snap. Vizrea Snap is a complete solution for all digital photo management, regardless of where the pictures originate—camera phone, digital camera, or computer—and is the definitive digital photo solution for camera phone users. Vizrea Snap automatically uploads and organizes photos, personal video, and audio notes, making it easy and convenient for anyone to manage, organize, share, print, and blog their photos and other media.

"SafeHarbor is dedicated to continuously improving and optimizing the customer experience while reducing support costs for our clients. We look forward to delivering this value for Vizrea Snap and their future product offerings," said Annette Jacobs, CEO and chairman of SafeHarbor. "We are pleased to be Vizrea's multi-channel support provider. Their selection of SafeHarbor based on previous experience working with us validates the significant value we bring to organizations."

In early February, Vizrea will launch a public trial of Vizrea Snap, including Vizrea Snap for Camera Phones, a revolution in camera phone functionality that will be available initially on the Symbian Series 60 platform—the most popular smartphone platform. SafeHarbor will ensure that Vizrea's support environment will be ready to provide comprehensive assistance via web, email and phone support prior to the release date.

About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation, founded in 1998, is a Washington-based corporation that delivers the promise of successful web-based customer interactions through integrating the customer support experience with business intelligence. SafeHarbor's SmartSupport™ solutions apply behavioral analytics and customer satisfaction data across a strategic mix of support channels—Web sites, e-mail, chat and phone—to best serve its clients' customers, whether they are consumers, agents, employees, or partners.

SafeHarbor designs, builds and optimizes customer support solutions for mid- to large-sized enterprises, primarily in the technology, banking, communications and government sectors. Some of its customers include American Airlines, Cingular, IBM, Juniper Networks, State of Washington, SunTrust Banks, TiVo, T-Mobile, and Washington Mutual. For more information please visit www.safeharbor.com.

About Vizrea Corporation
Vizrea is a new company dedicated to an irresistible vision of the future of digital media. Made up of a team of industry veterans, and headquartered in Seattle, Washington, Vizrea has key members in the U.S. and Europe. Vizrea Snap™, which will officially launch February 7th, is the best overall solution for users of digital cameras, and makes everything a user wants to do with digital photos—organizing, sharing, printing, and blogging—a snap.

SafeHarbor Technology Corporation Press Contact:
Blake Cahill
blake.cahill@safeharbor.com
(206) 922-5049

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