Seattle, WA — November 21, 2006 — SafeHarbor Technology, a provider of enhanced web self-services for complex customer support challenges, announced today that it was named a finalist for the KMWorld Promise Award and that its client, T-Mobile, was named a finalist for the KMWorld Reality Award. The awards are based on delivering positive business results through innovative technology solutions.

"As is the case with all finalists in the Promise category, SafeHarbor demonstrates how it goes beyond simply delivering technology to working with clients to ensure that both the technology and knowledge processes are seamlessly imbedded into successful execution," said Hugh McKellar, KMWorld editor-in-chief.

An industry leader, SafeHarbor Technology achieves the goals of its clients with lower support costs and higher user satisfaction levels. The company delivers a quick return on investment for its clients, typically providing a positive payback in six months or less. In many cases SafeHarbor is able to help clients move more than 80% of customer support to web self-service.

In addition to the recognition for SafeHarbor, T-Mobile was named as a finalist for the KMWorld Reality Award based on making knowledge management a positive reality for end users. This recognition further affirms T-Mobile's award-winning customer support.

"SafeHarbor is especially proud of this recognition and the recognition for T-Mobile because it squarely focuses on the business impact of our services," said SafeHarbor CEO Annette Jacobs.

SafeHarbor received two earlier recognitions this year from KMWorld; a Trendsetting Product of 2006, and One of 100 Companies that Matter in Knowledge Management.

About SafeHarbor Technology Corporation
SafeHarbor Technology provides web self-help services integrated with other support channels. By combining web, chat, email and call access, complex customer support challenges are solved for companies with large or internally diverse organizations and extensive product lines. SafeHarbor Technology partners with clients to provide improved information to solve support questions for both internal employees and external customers resulting in both lowered support costs and higher user satisfaction levels.

Since 1998, SafeHarbor has provided support solutions to businesses of all sizes and industries, including American Airlines, IBM, T-Mobile, Washington Mutual, the State of Washington, SunTrust Banks, and Vizrea. For more information, please visit www.safeharbor.com.

About KMWorld
The leading information provider serving the knowledge management systems market, KMWorld covers the latest in Content, Document and Knowledge Management and informs more than 51,000 subscribers about the components and processes — and subsequent success stories — that together offer solutions for improving business performance.

The January 2007 issue of KMWorld profiles all of the award finalists. The article is also available online at www.kmworld.com.

SafeHarbor Technology Corporation Press Contact:
Harry A. Thomas
harry.thomas@safeharbor.com
(206) 922-5056