SmartSupport™ 4.0 Recognized for Increased Customer Satisfaction; Lowered Support Costs

Seattle, WA — June 26, 2007 — SafeHarbor Technology Corporation announced today that Technology Marketing Corporation (TMC)'s Customer Interaction Solutions® magazine (www.cismag.com) has named SmartSupport™ 4.0 as a recipient of a 2007 CRM Excellence Award. The award recognized the ability of SmartSupport to enhance the service experience for customers, while at the same time lowering service costs. Also recognized in 2006 as a CRM Excellence Award recipient, this marks the second consecutive year of recognition for excellence from Customer Interaction Solutions® magazine for SafeHarbor Technology Corporation.

The 2007 CRM Excellence Award recognized SafeHarbor's expertise at moving customer service to the Web for clients. Integrating its solution with a client's existing business processes, SafeHarbor is able to provide comprehensive assistance to develop customer self service on the Web utilizing technology and business practices to quickly create a measurable, positive difference. SafeHarbor's managed services, with industry leading reporting achieve the goal of increased user satisfaction at lower costs for clients.

"SafeHarbor is extremely honored to be recognized with the 2007 CRM Excellence Award. We are pleased that the work with our clients has been recognized as providing the best possible experience for their customers," said Annette Jacobs, Chair and CEO, SafeHarbor Technology Corporation. "SafeHarbor continues its client dedication by ensuring that our clients have self-service environments that exceed their customer's expectations while at the same time providing a rapid return on investment."

"The Eighth Annual CRM Excellence Awards commend the companies that have proven to be true CRM partners to their customers and clients. SafeHarbor Technology Corporation has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.

The Eighth Annual CRM Excellence Award winners have been chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer. The CRM Excellence Award is based on hard data, facts and numbers demonstrating the improvements that the winner's product has made in a client's business.

The CRM Excellence Award winners for 2007 can be found in the May and June issues of Customer Interaction Solutions magazine. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982.

About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation is expert at moving customer service to the Web. SafeHarbor partners with clients to create a culture of self service through technology and business practices. SafeHarbor improves self service information for businesses with complex product lines and diverse user groups, so customer service questions can be answered via the Web. The results are lower support costs and higher user satisfaction.

Since 1998, SafeHarbor has provided support solutions to businesses of all sizes and industries, including American Airlines, IBM, T-Mobile, Washington Mutual, the State of Washington and SunTrust Banks. For more information, please visit www.safeharbor.com.

About Customer Interaction Solutions
Celebrating 25 years as the voice of the contact center, CRM and teleservices industries, Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial. Senior management decision makers, as well as customer interaction professionals rely upon Customer Interaction Solutions to keep them current in the most critical technologies and services for the contact center. In fact, 65,000 subscribers turn to Customer Interaction Solutions magazine with an additional 165,000 pass-along readers.

About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Inter@ction Solutions, INTERNET TELEPHONY, IMS Magazine and Unified Communications (launching summer 2007). TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.003 percent of sites in the world by alexa.com*, TMCnet serves nearly two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about TMC, visit www.tmcnet.com.