SafeHarbor Technology Executive to Present at Third Annual EUCI Web Self-Service for Utilities Conference
Web Self-Service Leader Shares Tips for Web Makeovers at Event for Electric Utility Employees
Seattle, WA — January 22, 2008 — SafeHarbor Technology Corporation, expert at moving customer service to the web, announced that Dianne West, vice president of sales, will be presenting a half-day seminar on how to enhance the usability, design, functionality and the customer experience for the web self-service user at the Web Self-Service for Utilities Conference presented by the Electric Utility Consultants, Inc. (EUCI) organization.
Ms. West will highlight the successes of Washington state’s award-winning website, Access Washington and present a case study on the State of Washington Department of Licensing (DOL) site. The website, a recipient of CRM Magazine’s 2006 Service Elite Award and Customer Inter@ction Solutions magazine CRM Excellence Award, provides in-depth examples of the elements necessary to create a successful web self-service site with a focus that is specifically relevant to the energy and utility industry.
The DOL Case Study is one example of SafeHarbor’s expertise and ability to deliver a robust web self-service experience to a diverse audience. Users of the DOL site include state citizens, businesses, government workers and students, as well as visitors and the general public. Providing online customer support 24x7x365 is paramount to the success of the state's initiatives to migrate government services to the Web and drive constituents to online services while ensuring an exceptional user experience.
The workshop’s second component will provide an outline of best practices for self-service websites. Examples of award-winning sites outside of the energy and utility industry will be analyzed to define the elements needed to create outstanding customer service opportunities. SafeHarbor will present a checklist of some of the best practices from a scorecard that it has developed from over a decade of providing technology support.
The third component will include an interactive hands-on analysis of energy and utility industry websites to show what works, what doesn’t and why.
Key takeaways for attendees will include:
Ms. West serves as vice president of sales at SafeHarbor Technology Corporation. She has over 20 years of industry experience in sales and customer service. Prior to joining SafeHarbor, Ms. West built and managed call center operations for both GTE Wireless and GTE California, ranging from local hubs to 250+ seat regional centers.
About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation is expert at moving customer service to the Web. SafeHarbor partners with clients to create a culture of self service through technology and business practices.
SafeHarbor’s fast, flexible and focused solution improves self service information so customers can find answers to questions via the web instead of placing a customer service call. This results in lower support costs, higher user satisfaction levels and solves the challenges faced by companies with complex product lines and diverse user groups.
Since 1998, SafeHarbor has provided support solutions to businesses of all sizes and industries, including American Airlines, IBM, T-Mobile, Washington Mutual, the State of Washington and SunTrust Banks.
For more information, please visit www.safeharbor.com.
SafeHarbor Technology Corporation Press Contact:
Harry A. Thomas
360-482-1529
harry.thomas@safeharbor.com
For more information about how SafeHarbor can help your company increase productivity, customer retention, satisfaction and loyalty—while reducing support costs—please contact us at:
