SafeHarbor Technology Corporation
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quote In 2006, expect more vendors to emerge with a services focus. SafeHarbor, for example, offers best-of-breed technology (its own and key eService vendor partnerships) with an emphasis on a consultative approach to connect business drivers with technology by identifying, streamlining, and automating key customer experience business processes. end quote

Forrester
John Ragsdale
Services Companies make significant investments in customer support in an effort to satisfy their customers and secure repeat and referred business. Companies are also investing in self-help to control the ever-increasing costs of customer support interactions. SafeHarbor professional services maximize existing investments by optimizing the support environment for high-quality customer support at lower support interaction costs.

SafeHarbor professional services provide a wide array of services that increase the utilization and value of a company's knowledge management and customer support investments. These services range from detailed assessment and recommendations to restructuring and deployment of knowledge bases, and Web self-help content and processes.

Staffed with experienced professionals with real-world support experience, SafeHarbor has a successful track record of optimizing online customer support for a wide range of services-oriented organizations in the Fortune 500 and government sectors.

Site Usability Assessment Site Usability Assessment

SafeHarbor's Site Assessment Service offers a detailed analysis of the existing Web self-service environment from the customer perspective and proven recommendations for improvement.



Content Services Content Services

SafeHarbor provides a range of services to assess, create, transform, and manage knowledge base content or content management processes.


Analytics Analytics

SafeHarbor Analytics Services provide detailed analyses and recommendations to improve a company's entire customer support environment based on behavioral and cross-channel analytics collected through SmartSupport solutions.



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SafeHarbor Services Contact Us For more information about how SafeHarbor can help your company increase productivity, customer retention, satisfaction and loyalty—while reducing support costs—please contact us at:

SafeHarbor Technology Corporation 360-482-1500
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