Safeharbor Products and Services
Across the board we find that customers face the same challenges in managing customer support systems and contact centers. Outdated and hard to find information and uninformed customer representatives result in poor customer service and frustrated customers. Safeharbor has an extensive line of tools and services to help you solve these challenges:
SmartSupport™ is a unified knowledge base and community forums platform. Provide your agents and customers with the best answers in record time.
SmartTEST™ allows knowledge base administrators to systematically improve support content and cross selling opportunities through A/B testing methodologies.
Safeharbor has been providing Knowledge Management Services to small and Fortune 500 customers for over a decade. Our expertise covers all your needs:
Content creation & testing
Analysis & reporting
Contact center alignment