Contact Center Solutions



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Safeharbor has been providing contact center and BPO services to both small and Fortune 500 companies for over a decade. Our Contact Center team analyzes these services against multiple performance benchmarks and continuously seek to improve them at each level. Our customers have witnessed significant increases in customer satisfaction and retention levels and reductions in costs using a combination of US and offshore services.
“The Safeharbor team has always been proactive in looking for ways to optimize our help center.”

Customized Solutions

Our contact center solutions are customized to meet the unique requirements of each of our customers. Our multi-tiered approach allows optimal flexibility with internal processes. We provide 24/7 customer helpdesk support and innovative technology is used to provide state-of-the-art software maintenance and system troubleshooting.

Safeharbor has the right blend of technology, business analytics and industry expertise to consistently deliver customized, high quality, cost-saving services and solutions for:

  • Customer support
  • Call center technologies
  • Back-office programs

Maximize Customer Experiences

Maximize Customer Experiences

We enhance the customer experience from first contact to final resolution by serving customers with prompt, accurate and complete responses for:

  • Customer service
  • Sales
  • Technical support

Superior Multi-Channel Support

Provide your customers with superior support technology at every customer touch point:

  • Chat
  • Email
  • IVR
  • Outbound messaging
  • Call back
  • Self-help

Superior Multi-Channel Support