Contact Center Solutions
Safeharbor will help you solve the complexity of running a contact center. We have delivered world-class call center and BPO services to small, medium and Fortune-500 companies for over a decade. Our contact center team carefully monitors and analyzes support center performance and continuously seeks to improve customer service at each level. Our customers have witnessed significant increases in customer satisfaction and retention levels as well as reductions in support costs.
Our contact center solutions are customized to meet the unique requirements of each customer. Our multi-tiered approach gives us optimal flexibility with internal processes allowing us to tailor custom solutions. We have the right blend of technology, business analytics and industry expertise to consistently deliver customized, high quality, cost-saving services and solutions.
Help Desk Support
We know how to run a busy helpdesk and are confident that we can help run yours. Safeharbor offers full or partial helpdesk outsourcing as well as support center and service desk services. Our helpdesk support technology offers state-of-the-art software maintenance and system troubleshooting ensuring your employees and customers receive excellent helpdesk support.
Customer Service Call Center
Safeharbor provides a complete customer service call center solution. Our technology insures that incoming calls are managed efficiently and effectively, opening doors for new opportunities. We provide access to sophisticated calling features, highly productive and coordinated agents, easy scaling capabilities, and reduced infrastructure and maintenance expenses.
BPO Services and Solutions
Safeharbor offers Business Process Outsourcing (BPO) solutions for companies seeking new ways to improve performance. Our BPO platform combines Business Services, Knowledge Base Services and Front/Back Office Services. Working to improve performance across multiple business processes we help companies control costs, reduce risk, foster collaboration and increase transparency.
Maximize Customer Experiences
Customer Experience is the driving force for Safeharbor ’s Contact Center strategy. Our focus is to help organizations create competitive advantage by delivering a differentiated customer experience. We enhance the customer experience from first contact to final resolution by serving customers with prompt, accurate and complete responses.
Superior Multi-Channel Support
Provide your customers with superior support technology at every customer touch point: Chat, Email, IVR, Outbound Messaging, Call Back, Self-help.