Resources
Case Study
SunTrust Bank
May 2013
Datasheets
SmartSupport Overview
October 2012
SmartSupport vs. SharePoint
October 2012
SmartSupport Architecture
October 2012
SmartSupport Security
October 2012
Press Releases
Safeharbor Offers Free Trial
October 2012
Safeharbor Advances SmartSupport
April 2012
Videos
SmartSupport
Welcome to SmartSupport™ – the next generation knowledge base management tool. Whether you are looking for a community forums or a knowledge base software application, SmartSupport™ offers an all-in-one knowledge management solution. Join small, medium, and Fortune-500 companies that have chosen SmartSupport™ for their knowledge management needs.
Simple and Intuitive
User-friendly and easy to set up. Equip your site with an intuitive knowledge base and community forum in minutes. Seamlessly customize your support site to match the look and feel of your brand, streamlining the customer experience!
Powerful and Customizable
Powerful knowledge base management capabilities. Equipped with a robust search engine that indexes all of your content, SmartSupport makes it extremely easy to find precise answers. Powerful tools and features provide knowledge base administrators complete control of their support site.
Cost Effective
Maximize Knowledge Base and Forums ROI. Quick and accurate answers improve customer satisfaction and maximize agent effectiveness by reducing handling time and increasing first contact resolution rates.
Templates and Easy Theme Customization
Choose from a large selection of beautiful and fully-customizable templates. Designing a personal support site has never been easier.
Completely replicate the look and feel of your brand. You have full control of your theme. Fine-tune your external support site in seconds.
Cutting-edge Knowledge Base Platform
Take full control of your content. SmartSupport provides powerful knowledge base management tools and features.
Rely on a Robust Search Engine to quickly find the best answers.
Create Permission-Based Workflows, Alerts, Custom Forms, Troubleshooting Guides, and more.
Share Knowledge with Community Forums
Maximize ROI by turning your customers into your champions. Use the forum community to grow your external knowledge base and realize the value of your customers.
Email is dead! Why spend resources answering the same questions over and over again. Forums eliminate support inefficiencies and offer the same workflow, routing and notification capabilities as email.
Optimize Your Knowledge Base, Maximize ROI
SmartTEST™ Article Optimizer is a patented tool that simplifies knowledge base optimization.
Justify your knowledge base projects with real test data.
Systematically optimize knowledge base ROI and user satisfaction.
Analyze user behavior and knowledge base performance.
Provide Complete Support with a Unified Platform
SmartSupport™ offers an all-in-one customer support platform. Effectively manage your knowledge base and community forums from one place. Deflect inbound calls and improve customer service.
SmartSupport™ is fully customizable and offers a variety of support add-ons. Equip your support site with Live Chat, Call Center, Ticketing System, FAQs, and more.
