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	<title>Comments on: Knowledge Base Platform</title>
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	<description>Safeharbor is a leader in knowledge management solutions and contact center services that help organizations provide superior customer support, while reducing costs.</description>
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		<title>By: Safeharbor Upgrades SmartSupport™ Knowledge Management Solution</title>
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		<dc:creator>Safeharbor Upgrades SmartSupport™ Knowledge Management Solution</dc:creator>
		<pubDate>Mon, 23 Apr 2012 14:04:55 +0000</pubDate>
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		<description>[...] Start the Discussion     Safeharbor Knowledge Solutions announced availability of its  improved SmartSupport™  unified knowledge management solution. SmartSupport combines internal and external knowledge base [...]</description>
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		<title>By: Safeharbor Knowledge Solutions Advances SmartSupport Knowledge Management Tool; Customers Report More Effective, Robust and User-Friendly Experience &#124; RAD Right Audience Direct</title>
		<link>http://www.safeharbor.com/solutions/smartsupport/comment-page-1/#comment-6</link>
		<dc:creator>Safeharbor Knowledge Solutions Advances SmartSupport Knowledge Management Tool; Customers Report More Effective, Robust and User-Friendly Experience &#124; RAD Right Audience Direct</dc:creator>
		<pubDate>Thu, 19 Apr 2012 15:45:47 +0000</pubDate>
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		<description>[...] announced today that is has improved its unified and cost-effective knowledge management solution SmartSupport™ to better leverage the best of Safeharbor’s knowledge management capabilities with [...]</description>
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