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From a Business Transformation and Optimization Perspective, anticipate Costs to Increase as Enterprises work to Align Technologies and Data with their Business Processes and "Portalize" Cross-Channel Information. SafeHarbor, an Innovative Leader in Customer Transformation Services, has Experienced this Trend in Working with Enterprises to Integrate and Simplify their Infrastructures and Present Information across
Channels.
Yankee Group
Deena Cherenza
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SmartSupport Offering Feature Summary
Robust Knowledgebase
Custom User Interface
- Flexible Navigation
- Browse
- Search
- Dynamic FAQ's
- Q&A Troubleshooting Guides
- Related Articles
- Conformance with Corporate Style Guidelines
Unlimited Session Support
Analytics and Optimization
- Ongoing Analysis of Key Performance Indicators and Metrics
- Site and Knowledgebase Optimization
Multi-Channel Escalation
- Escalation to Assisted Support
- Case Deflection
Customer Feedback
- Customer Satisfaction
- Article Surveys
Ongoing Reporting and Collaboration
- Robust Collaboration Tools
- Real-Time Reporting
- Regular Business Reviews
Hosted Environment
- 24 x 7 x 365; 99.5% Web Page Availability
- Load Balancing
- Fault Tolerant
- Daily Backups
- Offsite Storage for Disaster Recovery
Rapid Implementation
- Up and Running in as little as 10 weeks
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For more information about how SafeHarbor can help your company increase productivity, customer retention, satisfaction and loyalty—while reducing support costs—please contact us at:
SafeHarbor
Technology Corporation
360-482-1500
E-mail
To download additional solutions and services information, please visit our Resource Center.
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