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From a Business Transformation and Optimization Perspective, anticipate Costs to Increase as Enterprises work to Align Technologies and Data with their Business Processes and "Portalize" Cross-Channel Information. SafeHarbor, an Innovative Leader in Customer Transformation Services, has Experienced this Trend in Working with Enterprises to Integrate and Simplify their Infrastructures and Present Information across
Channels.
Yankee Group
Deena Cherenza
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SmartSupport Web — Enterprise Edition
SmartSupport Web Enterprise is a highly customized, comprehensive customer support solution that extends the capabilities of the core SmartSupport Web offering. Designed to meet the complex needs of large or internally diverse organizations and extensive product lines, SmartSupport Web Enterprise includes SafeHarbor's full spectrum of features. Tailored to fulfill the unique requirements of each business, SmartSupport Web Enterprise takes maximum advantage of the expertise and speed of SafeHarbor professional services.
Extended features in the Enterprise edition include additional navigation channels, enhanced escalation support, and support for multiple brands. Authentication and personalization capabilities allow for tailoring of the support experience for specific target audiences. A personalized environment also creates opportunities to up-sell and cross-sell additional products and services. Enhanced analytics and reporting capabilities provide a 360-degree view of your customer's support experience. This comprehensive view supplies the information necessary to increase customer satisfaction and reduce costs through right channeling.
SmartSupport Web Enterprise is a full-service solution customized by SafeHarbor's professional services team to meet your unique requirements. Periodic site design updates ensure the solution continues to meet your requirements. Hosted in a dedicated environment with unlimited session support, SmartSupport Web Enterprise is extremely scalable to support complex, dynamic product and service environments. A full set of features, dedicated services, and a powerful, reliable hosting environment provide the ultimate flexibility for enterprise clients.
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For more information about how SafeHarbor can help your company increase productivity, customer retention, satisfaction and loyalty—while reducing support costs—please contact us at:
SafeHarbor
Technology Corporation
360-482-1500
E-mail
To download additional solutions and services information, please visit our Resource Center.
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